A
I have a bad back. <---understatement
Because of that, it is particular on what hurts it and what helps it. What helps it is my comfy chair. It's a La-Z-Boy recliner. I bought it at the turn of the century, not knowing it would be THE chair.
As you can imagine, that doesn't mean it lasted as long as I wanted it to do. (If I wasn't getting a new body in heaven, I would ask God to bring it home so I could sit in it forever. lol) BUT it broke -- twice. (Well, recently I found out it broke in three places.) Two choices -- get it fixed or repaired.
Fixed cost too much. Repaired was doable since La-Z-Boy has "a lifetime guarantee on parts and labor." (Apparently not so much labor, and only some parts.) It broke in April. I've been trying to get them to fix it since then. So far it has cost me $300+ to "fix" it, and it's not even fixed. They've come three times. Once to appraise what needing fixing, but the kid simply didn't bother mentioning the base was broke, even though he took pictures of the broken base and told me how it was broken. Twice to fix it, yet it isn't fixed. La-Z-Boy doesn't make the seat cushion anymore, so this is what I've been told to do with the cushion so far:
1. Maybe it will be fine with the old cushion.
2. "We don't make those cushions anymore, but maybe you can take the chair to an upholsterer to have him put in a new cushion. I'm not sure, but ask the technician when he comes." (Have you ever tried putting in a huge recliner into your mid-size sedan's trunk? They don't fit. It doesn't matter since the two people who would do that, if we could, can't do it because I STILL have a bad back and he has CFS.)
3. "I can't fix it today, because the technician didn't order the right parts and simply missed two parts needed, but I will fix it, if you take this old cushion and the seat to an upholsterer so they can make a new cushion for you. When you have that done, I'll come back and install it myself."
4. "Well, yes, the estimator didn't do a good job telling us what parts were needed, but since the technician is going to fix the chair and install the cushion for you, it's going to take two hours, instead of the original one, so we have to charge you more. (I was stupid enough to talk him into half price since they screwed it up. Really stupid, now that I now the rest of this story.)
5. "I cannot install a cushion for you. My company works for La-Z-Boy and it's against the contract we have for it so I will get fired if they find out." (My response was, "Who is going to tell them you installed the cushion, since I'm the one who needs the cushion and was promised installation. Therefore, if you install it, why then would I notify anyone that you did? That's what I want, so I'd be happy. It didn't work.)
6. We never promised you a cushion. We have no cushions to promise you. I don't know where you got the idea we would do that for you and I have no idea why you think we lied to you, but since the technician fixed the chair, we have done our part, so this case is closed. (She was a bit annoyed to find out I didn't bother having the guy fix a chair when he told me he couldn't, therefore nothing was done, and this case isn't closed.)
So, THREE months after I first started getting my chair fixed, my house is still a warehouse for useless La-Z-Boy parts, my back is killing me both because I am on a chair that does it no good, and because of all the physical effort I had to go through just to give the technician enough room to work (our house is tiny), I STILL can't move around on my porch because of those parts, and no one called me back from La-Z-Boy after making a call at 2 PM to corporate office.
Can I PLEASE PUNCH someone? Preferably that snooty CS boss who openly lied to me as shown in my 6th point!!!
Because of that, it is particular on what hurts it and what helps it. What helps it is my comfy chair. It's a La-Z-Boy recliner. I bought it at the turn of the century, not knowing it would be THE chair.
As you can imagine, that doesn't mean it lasted as long as I wanted it to do. (If I wasn't getting a new body in heaven, I would ask God to bring it home so I could sit in it forever. lol) BUT it broke -- twice. (Well, recently I found out it broke in three places.) Two choices -- get it fixed or repaired.
Fixed cost too much. Repaired was doable since La-Z-Boy has "a lifetime guarantee on parts and labor." (Apparently not so much labor, and only some parts.) It broke in April. I've been trying to get them to fix it since then. So far it has cost me $300+ to "fix" it, and it's not even fixed. They've come three times. Once to appraise what needing fixing, but the kid simply didn't bother mentioning the base was broke, even though he took pictures of the broken base and told me how it was broken. Twice to fix it, yet it isn't fixed. La-Z-Boy doesn't make the seat cushion anymore, so this is what I've been told to do with the cushion so far:
1. Maybe it will be fine with the old cushion.
2. "We don't make those cushions anymore, but maybe you can take the chair to an upholsterer to have him put in a new cushion. I'm not sure, but ask the technician when he comes." (Have you ever tried putting in a huge recliner into your mid-size sedan's trunk? They don't fit. It doesn't matter since the two people who would do that, if we could, can't do it because I STILL have a bad back and he has CFS.)
3. "I can't fix it today, because the technician didn't order the right parts and simply missed two parts needed, but I will fix it, if you take this old cushion and the seat to an upholsterer so they can make a new cushion for you. When you have that done, I'll come back and install it myself."
4. "Well, yes, the estimator didn't do a good job telling us what parts were needed, but since the technician is going to fix the chair and install the cushion for you, it's going to take two hours, instead of the original one, so we have to charge you more. (I was stupid enough to talk him into half price since they screwed it up. Really stupid, now that I now the rest of this story.)
5. "I cannot install a cushion for you. My company works for La-Z-Boy and it's against the contract we have for it so I will get fired if they find out." (My response was, "Who is going to tell them you installed the cushion, since I'm the one who needs the cushion and was promised installation. Therefore, if you install it, why then would I notify anyone that you did? That's what I want, so I'd be happy. It didn't work.)
6. We never promised you a cushion. We have no cushions to promise you. I don't know where you got the idea we would do that for you and I have no idea why you think we lied to you, but since the technician fixed the chair, we have done our part, so this case is closed. (She was a bit annoyed to find out I didn't bother having the guy fix a chair when he told me he couldn't, therefore nothing was done, and this case isn't closed.)
So, THREE months after I first started getting my chair fixed, my house is still a warehouse for useless La-Z-Boy parts, my back is killing me both because I am on a chair that does it no good, and because of all the physical effort I had to go through just to give the technician enough room to work (our house is tiny), I STILL can't move around on my porch because of those parts, and no one called me back from La-Z-Boy after making a call at 2 PM to corporate office.
Can I PLEASE PUNCH someone? Preferably that snooty CS boss who openly lied to me as shown in my 6th point!!!
