D
One thing I have to say, Customer Service has had me laughing a couple of times in the last few weeks. In my case, it's medical care customer service. I'm looking for anyone else who has a story of their humorous customer service help.
Hubby had a massive heart attack on November 21st. We were at the ER in the VA Hospital. I knew they couldn't do an EKG on him in the ER because he was sweating too much for those tabs to stick to his skin. I know he had to have a ventilator put in, then transferred to another hospital, and then stents put in. (Found out today he had issues with the stents, but he survived them and has progressed enough that the issues disappeared.) I vaguely remember a portable X-ray machine did his chest in the ER. (I only remember because the portable X-ray machines looks like the robot in Short Circuit.) In the hospitals continuing effort to make everything a pleasant experience for their patients, a few days later, a letter came in the mail for hubby. They wanted him to tell of his experience with that X-ray. They sedated him to put him on a ventilator. He doesn't even know he had that X-ray. lol
Today I come home and there's a message on the answering machine. A man from the VA wants to know if John kept his "scheduled appointment" at the other hospital on November 21st or December 21st. (Nothing specific happened on December 21st, but I do get a kick that they don't know if the scheduled appointment was kept nor when it was scheduled. lol) Someone is supposed to call him back to tell him of this wonderful "scheduled appointment." Honestly? If he had a scheduled appointment for a heart attack, I strongly suspect he'd purposely skip that appointment all together. If he could not, at least we would have prepared better for the appointment. (Hubby is the kind of guy who would have made and frozen enough dinners to see me through until he came home. lol)
The letter about the X-ray I'm giving to John when he comes home. (Always good to laugh after the fact. He might well want to fill out that oh-so-very-important survey too.) The phone call? The guy didn't even tell who the phone call was for, so I'm free to call that guy back tomorrow. (Wouldn't mind any help pulling his leg too. lol)
Oh, and if you think I'm not the kind of person to laugh at silly things like this, here's a story from today. Hubby has a trach in his neck and a feeding tube shoved through his nose. He's been breathing through his mouth since this happened. (He didn't used to do that, but it seems reasonable to do it now.) One of the orderlies asked if this is how he usually breathes. I laughed. "No, he usually doesn't have a hole in his throat." lol
I did add the rest after that.
Anyone else have stories about the beautiful 21st century customer service?
Hubby had a massive heart attack on November 21st. We were at the ER in the VA Hospital. I knew they couldn't do an EKG on him in the ER because he was sweating too much for those tabs to stick to his skin. I know he had to have a ventilator put in, then transferred to another hospital, and then stents put in. (Found out today he had issues with the stents, but he survived them and has progressed enough that the issues disappeared.) I vaguely remember a portable X-ray machine did his chest in the ER. (I only remember because the portable X-ray machines looks like the robot in Short Circuit.) In the hospitals continuing effort to make everything a pleasant experience for their patients, a few days later, a letter came in the mail for hubby. They wanted him to tell of his experience with that X-ray. They sedated him to put him on a ventilator. He doesn't even know he had that X-ray. lol
Today I come home and there's a message on the answering machine. A man from the VA wants to know if John kept his "scheduled appointment" at the other hospital on November 21st or December 21st. (Nothing specific happened on December 21st, but I do get a kick that they don't know if the scheduled appointment was kept nor when it was scheduled. lol) Someone is supposed to call him back to tell him of this wonderful "scheduled appointment." Honestly? If he had a scheduled appointment for a heart attack, I strongly suspect he'd purposely skip that appointment all together. If he could not, at least we would have prepared better for the appointment. (Hubby is the kind of guy who would have made and frozen enough dinners to see me through until he came home. lol)
The letter about the X-ray I'm giving to John when he comes home. (Always good to laugh after the fact. He might well want to fill out that oh-so-very-important survey too.) The phone call? The guy didn't even tell who the phone call was for, so I'm free to call that guy back tomorrow. (Wouldn't mind any help pulling his leg too. lol)
Oh, and if you think I'm not the kind of person to laugh at silly things like this, here's a story from today. Hubby has a trach in his neck and a feeding tube shoved through his nose. He's been breathing through his mouth since this happened. (He didn't used to do that, but it seems reasonable to do it now.) One of the orderlies asked if this is how he usually breathes. I laughed. "No, he usually doesn't have a hole in his throat." lol
I did add the rest after that.
Anyone else have stories about the beautiful 21st century customer service?