I found that other thread. Looks like I need to download some Adobe garbage. Why couldn't they just leave it the way it was? *sigh*
Actually the Adobe is for the Old chat that was around for 10+ years. Adobe Flash was a common requirement for many online uses for decades.But due to it being regularly updated, it required people to keep it updated so it would work on the countless sites that used it.
Adobe Flash is no longer needed. In fact Adobe announced they will discontinue Flash in 2020. As i explained, it's just been fairly recent that the switch has been made away from the old chats, so some information that is now outdated may still show as current.
Download the app, install and run the chats. That's all that's needed. So actually it's easier now than it was with the old site, thus the 'couldn't they leave it the way it was?' comment runs contrary to your complaint about the difficulties you're having. You're simply having bad luck, a common occurance with software. Sometimes two people with identical computers, one will have trouble and the other will have no trouble. It's not the fault of the software creators, or even the hardware, just the nature of computer technology.
By the way Adobe makes some of the most popular and powerful video and photo editing software as well as web design software. Professional level software. And with Flash having been a dominating force online for over 20 years it's hardly a feasible statement to refer to Adobe products as 'trash'.