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It is 46 degrees here in Vermont today. Yay!! The ducks are happy, the ice on the river is breaking up and I can actually see grass! 
S
Hey Kim!
Scenarios like those make for batting on a sticky wicket, no doubt. From my own experience, it's ideal to avoid using the word "you," or implying fault or trying to instill guilt in a customer. They can get more volatile when that's done. There have been people that requested to speak to my supervisor only to ask him to be transferred back to me shortly thereafter, and I think it's because he is prone to boomerang the fault.
So yeah, tact is key. The struggle is real! Someone today replied to me with a rather snarky "No because we are professional company LOL!!!!!!" (As if to say we weren't being professional). I wanted to respond with "Hardly," but didn't. They apologized a couple of hours later.
I feel it takes wit to fight a customer, but it takes integrity to subdue them.
Scenarios like those make for batting on a sticky wicket, no doubt. From my own experience, it's ideal to avoid using the word "you," or implying fault or trying to instill guilt in a customer. They can get more volatile when that's done. There have been people that requested to speak to my supervisor only to ask him to be transferred back to me shortly thereafter, and I think it's because he is prone to boomerang the fault.
So yeah, tact is key. The struggle is real! Someone today replied to me with a rather snarky "No because we are professional company LOL!!!!!!" (As if to say we weren't being professional). I wanted to respond with "Hardly," but didn't. They apologized a couple of hours later.
I feel it takes wit to fight a customer, but it takes integrity to subdue them.
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I used to work in customer service too. In the case of a customer who wants you to break policy, what I do is apologize to the customer and also tell them that I understand their frustration and that I wish there was more I could do for them but my hands are tied. They usually calm down and ask for a manager. But you must show sincere empathy otherwise it might sound like you're just trying to get rid of them. The managers I worked with were better at dealing with them than me. The most important thing is to show empathy. Address them by name if you can too (Ms. ____ or Mr. ____). Once they realize that you care about what they're goin through, they calm down and become open to what you're saying. Above all, don't let them get you upset. If you get smart or rude it could be your job.. (but you already knew that)
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B
Ugh what a week........
Dodging a lot of verbal bullets this week, indeed fun.
A girl at work today (That normally goes off on me) yelled at me at work along the lines that I wasn't doing my job right, when she was the problem. So, me being the way that I am and hating that crap all while hating the hypocricy that lies within that whole mess to begin with, crumpeled up the ticket and put it on her tray and blurted out jibberish to her.
lol
So that showed her.
I don't get people these days!
What makes you EVEN THINK, that its ok to BE like that?
I just don't know how to deal with people like that and I need to put them in their place, but.....it begins when you begin. The constant, crazy people cycle. Once you try to tame the crazy, the crazy find you. And when it finds you the only thing that's going to stop them is a hurricane or a police officer....and sometimes they get away because their mouths run them to an escape route. And when they get the escape route it's been a couple of years and they already found a way to change their name, address, telephone number, and they grew a three foot long beard. So for women, you won't be able to tell you would assume that they came out of a circus. But for a man, you could say that they came from a far off country and they were missing for a couple of years now so it's no news to you..
Also, locked my keys in my car again today.
Why are people so weirded out when that happens?
People always go through these dramatic equations as to why it happened, when IT'S NORMAL TO LOCK YOUR KEYS INSIDE OF YOUR CAR.
I'm going to go live on the moon.
Dodging a lot of verbal bullets this week, indeed fun.
A girl at work today (That normally goes off on me) yelled at me at work along the lines that I wasn't doing my job right, when she was the problem. So, me being the way that I am and hating that crap all while hating the hypocricy that lies within that whole mess to begin with, crumpeled up the ticket and put it on her tray and blurted out jibberish to her.
lol
So that showed her.
I don't get people these days!
What makes you EVEN THINK, that its ok to BE like that?
I just don't know how to deal with people like that and I need to put them in their place, but.....it begins when you begin. The constant, crazy people cycle. Once you try to tame the crazy, the crazy find you. And when it finds you the only thing that's going to stop them is a hurricane or a police officer....and sometimes they get away because their mouths run them to an escape route. And when they get the escape route it's been a couple of years and they already found a way to change their name, address, telephone number, and they grew a three foot long beard. So for women, you won't be able to tell you would assume that they came out of a circus. But for a man, you could say that they came from a far off country and they were missing for a couple of years now so it's no news to you..
Also, locked my keys in my car again today.
Why are people so weirded out when that happens?
People always go through these dramatic equations as to why it happened, when IT'S NORMAL TO LOCK YOUR KEYS INSIDE OF YOUR CAR.
I'm going to go live on the moon.
B
Hahahhaha, they would be so confused if I said that
And then realize how much of a nerd I really am lol[
But needless to say, I am going to kick someone's butt tomorrow.
It's going to make them reevaluate all of the avenue of their life choices that they messed up with,
They'll be like "Oh yeah, I remember that little baby with the lollipop that I stole from.... I really regret that now."
And then bruises galore. XD
And then realize how much of a nerd I really am lol[
But needless to say, I am going to kick someone's butt tomorrow.
It's going to make them reevaluate all of the avenue of their life choices that they messed up with,
They'll be like "Oh yeah, I remember that little baby with the lollipop that I stole from.... I really regret that now."
And then bruises galore. XD
K..........I don't often get "blonded out," but tonight I was talking to someone, and they said to me:
"You are too smart by half........"
???
Whaaaa? I kinda tilted my head to one side and just gave them that dazed stare that golden retrievers have when you talk to them.
"You are too smart by half........" ???
"You are too smart by half........"
???
Whaaaa? I kinda tilted my head to one side and just gave them that dazed stare that golden retrievers have when you talk to them.
"You are too smart by half........" ???
Maybe they meant that you are smarter than them by half a brain? which puzzles me because I wonder how they deduced that you were smarter by half a brain. And what are you supposed to do if you were smarter than them by half a brain? Are you supposed to give them a quarter of your brain so that it evens out? what if the next person you meet is smarter than you by half a brain? Would you be left to regret the quarter brain you gave the person before? Or would this person give you a quarter brain? Will this lead to an equilibrium of intelligence levels across the world's population?
It is all very complicated. I suggest that we don't pay attention to what that person said...
It is all very complicated. I suggest that we don't pay attention to what that person said...
That's two people now, that have told me that the baby isn't showing enough to really be noticed, or that I'm tiny and it was a shock to find out that I was pregnant.
Come on people! Its not normal for me to have a big round thing poking out of my middle! Under normal circumstances, I'm really skinny. You can't tell me honestly that I'm not showing, or that you didn't know that I'm pregnant.
I'm not fat, I promise.
Come on people! Its not normal for me to have a big round thing poking out of my middle! Under normal circumstances, I'm really skinny. You can't tell me honestly that I'm not showing, or that you didn't know that I'm pregnant.
I'm not fat, I promise.