You know, I think I should qualify my previous statement. In areas I have never been to before, it's definitely walk-in only. In familiar areas, I need to have walked in enough times to get a general indication of the capabilities and the teeth-to-tattoo ratio of the folks working there before I make a decision if I'll use the drive-thru in emergencies...like when it's cold or I get HANGRY for a Big Mac and am in my basketball shorts, bunny slippers, and crude t-shirt.