When someone hurts, we must be as the Lord to them, i.e. showing his Love, Care, and Support. This is our call as Christians. Remember our Lord's words:
Then shall the King say unto them on his right hand, Come, ye blessed of my Father, inherit the kingdom prepared for you from the foundation of the world: For I was hungry, and you gave me meat: I was thirsty, and you gave me drink: I was a stranger, and you took me in:
Naked, and you clothed me: I was sick, and you visited me: I was in prison, and you came unto me.
Then shall the righteous answer him, saying, Lord, when saw we thee hungry, and fed thee? or thirsty, and gave thee drink?
When saw we thee a stranger, and took thee in? or naked, and clothed thee?
Or when saw we thee sick, or in prison, and came unto thee?
And the King shall answer and say unto them, Verily I say unto you, Inasmuch as you have done it unto one of the least of these my brethren, you have done it unto me.
Sometimes when a person is hurting, it is not a scripture or verse they need, but the Love of Christ through Us.