The woman in the picture is Sarah Palin.
Right; she is the one who pushed the "death panels" narrative; but I wouldn't give her credit for killing Obamacare, or say she's the face of AI.
Idk if it's the AI that is the problem (it probably is) or the doctors are just bad at communicating the urgency of their patient's claims. But it seems like maybe the insurance companies are requiring very specific formatting/language or something- and using "legalese" to avoid having to provide payouts? But they do deny they have such low payout rates.
Regardless, I'm sure the media et. Al. will continue to scrutinize.