Hi, I'm having an issue with the app. Each time I enter the app within the last couple hours there is nobody there. I'm not sure what's going on. And each time I try to post a question about it, it seems to be deleted. I am so confuses. My name in chat is Enkiroah.
I'm not a part of site staff, this section is for members to help other members.
I don't use that chats myself but people frequently post here with similar problems. I'd give it a few hours. The chats may have been down for maintenance or some problem. What you describe seems to be a common symptom when that happens.
If this is an ongoing problem and you're on your phone (you didn't specify) I don't know that there is anything to do.
If on a PC, the PC based chat has had problems for years now. You can dig around the User2User Forums for other threads on the subject. There are numerous threads and multiple have people who have provided options that may help. I don't know those options off hand.