Humorous Customer Service Exchange

  • Thread starter Thread starter Depleted
  • Start date Start date
  • Christian Chat is a moderated online Christian community allowing Christians around the world to fellowship with each other in real time chat via webcam, voice, and text, with the Christian Chat app. You can also start or participate in a Bible-based discussion here in the Christian Chat Forums, where members can also share with each other their own videos, pictures, or favorite Christian music.

    If you are a Christian and need encouragement and fellowship, we're here for you! If you are not a Christian but interested in knowing more about Jesus our Lord, you're also welcome! Want to know what the Bible says, and how you can apply it to your life? Join us!

    To make new Christian friends now around the world, click here to join Christian Chat.
D

Depleted

Guest
I bought my husband an ESV Dramatized Audio Bible Player because he's lost enough dexterity in his hands that he can't turn pages. Yes, I did see the buttons, but he can push the buttons on his TV remote. (Very simply TV remote.) I hoped he could push two or three buttons to get where he wanted to go. (Knowing him, he'd want to go to Romans first.)

So, it arrived yesterday, I read the manual and discovered it wasn't two or three buttons. It was SIX. And that's after turning on the very tiny off/on button, pressing a start button and turning the page in the booklet that tells which six buttons he needs to push to get where he wants to go. Oh well. It isn't going to work, so I told Amazon I would be returning it.

I got this e-mail from the CEO of the company.
Dear Lynn,

We are sorry to learn that our product doesn’t work for your husband and we will refund you. But before you return the product to Amazon, can you try one more thing:

Our product has two different navigation systems to go to different books/chapters. Since the 6-digit numerical system doesn’t work for your husband, can you try the right column of buttons? You only need to press one button each time to go to a different book or different chapter, which is much simpler. Please refer to method1 in manual page 1. This method should be much easier than the other method.

If this still doesn’t work, please return this product to Amazon and we would fully refund.

Again, we apologize that our product couldn’t serve your husband’s special need. We pray that God will guide you to find another one that is more suitable for him.

Sincerely,
GT Liu, CEO
Daily Meditation Audio Bible Player
Click to expand...

I answered
The first book he would want to listen to (and the whole book) is Romans. How would pushing the right hand buttons make that less work?
Click to expand...
Their response:
Dear Lynn,


If he is now in Old Testament, here is what he could do to go to Romans


1. Push No. 5 to go to new testament Matthew chapter 1,
2. Push No. 6 to go to Mark chapter 1
3. Push No. 6 again to go to Luke chapter 1
4. Push No. 6 again to go to John chapter 1
5. Push No.6 again to go to Acts chapter 1
6. Push No.6 again to go to Romans chapter1.


The player will play chapter by chapter without stopping unless you take other actions.If he wants to jump to different chapters to Romans, he can push No. 10.


I hope that this is simple enough for him to do. If you need further assistance, please let me know.


Thanks and God bless you!
GT Liu, CEO
Daily Meditation Audio Bible Player
Click to expand...


Anyone, but me, catching why that is funny?
giggle.gif


(Thank you, Miss Corcoran, for teaching me how to count to ten in first grade.)
 
Last edited by a moderator:
Oh Lynn, so is this Amazon pushing your buttons. Lol

Another funny story I think you will like. I got home from
work a couple of weeks ago to find my Aunt complaining the
TV had broken down.

I switched it on and there was just a very dark blue screen with no
sound. I spent ages checking all the leads were plugged into the cable box,
that both the TV and cable box were on and making sure they were both set
up correctly.

Still just this dark screen, no sound.

Then after pressing a few buttons on the remote I suddenly realised what had
happened. My aunt had scrolled through all the numerous TV channels and
reached the radio channels (no picture). Then she had somehow pressed the
mute button on the remote (no sound) and thought the TV had broken down,
and so did I until the penny dropped. Doh Lol
 
I'm actually very impressed by how much the person from that company tried to help you. I'm so sorry it's not working out for your hubby.

You know what.. I was thinking about the MP3 player again and I remembered that you can just load a bunch of songs or sermons on there and then set it up to play them all continuously so he never has to press a button. Maybe that will work.
 
Miri said:
Oh Lynn, so is this Amazon pushing your buttons. Lol

Another funny story I think you will like. I got home from
work a couple of weeks ago to find my Aunt complaining the
TV had broken down.

I switched it on and there was just a very dark blue screen with no
sound. I spent ages checking all the leads were plugged into the cable box,
that both the TV and cable box were on and making sure they were both set
up correctly.

Still just this dark screen, no sound.

Then after pressing a few buttons on the remote I suddenly realised what had
happened. My aunt had scrolled through all the numerous TV channels and
reached the radio channels (no picture). Then she had somehow pressed the
mute button on the remote (no sound) and thought the TV had broken down,
and so did I until the penny dropped. Doh Lol
Click to expand...
My biggest fear. I'll do something like that and hubby isn't here to fix-it for me. I am so very unmechanically inclined. lol
 
Tinuviel said:
Yes, but my faith in humanity is irreparably shattered, and that's no laughing matter. ;)
Click to expand...
I think it's sweet. They're so into their product, they just can't imagine how it might not be helpful. And they really were very nice about it.
 
And to prove this person is lovely, here is the email that says it's okay to return it.

Dear Lynn,

I am sorry to know that our product didn’t work for your husband and you had to return it. I apologize for any inconvenience.

I have been praying for you in the last two days and I could understand the difficulty situation you have been going through.

May God’s love strengthen you every day! And may He guide you to find the player that is most suitable for your husband!

GT Liu, CEO
Daily Meditation Audio Bible Player
Click to expand...
 
You must log in or register to reply here.
Top Bottom
Back