If the email thing doesn't work, you may need to contact a mod for this. On the main page that opens when you first log in, scroll to the bottom, near the bottom is a link that says 'View Site Leaders', click that and you should be able to pick one and message them directly about the issue. I suggest only contacting them when you've exhausted other measures, such as trying this forum. I would not suggest making a regular habit of contacting them with every problem.