Hi Blue...Does your phone attached by usb cable show when you go to my computer...If you have attached wire it will show when you go into my settings, click on my computer, it should show if your phone is there, if not all is not lost, take your phone to a shop and they will have a way to get your pictures, your phone maybe de-activated, but what is in side is not...Sorry if i missed post, but what windows are you using...xox...