Hi all I have been trying to get on for months now … here is the error message. I hope you all are well. Please help

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LoveLea

Junior Member
Oct 23, 2014
22
2
3
#1
The application cannot be installed due to a certificate problem. The certificate does not match the installed application certificate, does not support application upgrades, or is invalid. Please contact the application author. <<<< Here is the error message
 

Matt633

Man of Grace
Jun 24, 2019
9
25
3
#2
Sounds like an Adobe application error...
Which application are you trying to use/install?
Are you on a Mac or PC?
 

Subhumanoidal

Well-known member
Sep 17, 2018
1,281
1,087
113
#3
The application cannot be installed due to a certificate problem. The certificate does not match the installed application certificate, does not support application upgrades, or is invalid. Please contact the application author. <<<< Here is the error message
If in regards to the chat app (which a quick google search suggests that's what you mean) if you have the app installed already i'd suggest uninstalling it. Next uninstall adobe Air if you have that. Then reinstall a new Adobe Air, then a new Chat install.