I can't quite decide whether to be annoyed or amused when a customer calls two mins before we close and expect next- day delivery at the opposite end of the country by noon the next day (and they even expect us to pay for it).
People have gotten spoiled lately. One of the Amazon.com bigwigs was commenting on it in an interview. "People used to be amazed that their computer mouse was connected to their doorbell, they could order something and it would be delivered. Now they're like, 'I placed that order 12 hours ago! Where's my stuff?'"