pet peeve: new patient calls to make an appointment. I ask if she has insurance. she goes to say what she knows (i always verify), and goes on to say, "and what they do at my [medical doctor's office] is they bill the insurance first and then send me the bill of what i owe. if it's not a lot, they don't even bill me at all."
well, that's nice. but... this is a TOTALLY different office lol