AAAh! My authenticity/honest obsession is getting to me... need to clairify, again Zero.
INFPs are actually quite empathetic, they are able to tap into mood and emotions, and pick up on subtle cues which makes them great counselors. However, INFPs can get sensitive when their ideals/values/pain override their empathy and compassion, this gains momentum from the feeling trait and may come off as harsh. INFPs feel deeply on things. We mean well, and it usually comes from a place of frustration that the world/people isn't how we wish it would be. We see the possibility, and are sadly disappointed by reality. That's why INFPs tend to have causes, and seek meaningful action, so they can help the world through their gifts.
I cannot speak for Ugly, since there is a lot that I do not know about him, and it is not my business to go there, so I am speaking mainly on my behalf and my experience being an INFP.
O.K. I think I've done myself justice now.