He is speaking specifically about the chat rooms, not the forums.
Along with the newest version of chat RoboOp implemented user based policing of the chat rooms partially because designated Moderators weren't in chat for much of the day in which case a troll could run rampant for hours at will and partially because of the non stop complaints about chat moderators being either too strict or too lenient.
Under the new system if three users click the "vote to ban" button, the user in question is removed (each of those three users has to fill in a reason for their vote. The system is not without Administrative oversight as all bans are appealable.
Thank you for the information; I was completely unaware of this and am sure a lot of the forum people don't know either. I did suspect this thread is about chat rather than forum ban. I haven't used the chatroom for a very long time.
I moderated a type of Christian chat room for 3+ years, and I know firsthand from the experience how it is very difficult to make decisions about people sometimes. Sometimes a person is just being silly, sometimes immature, sometimes simply ignorant - or even speaking from a subcultural view that's not immediately understood. What appears to be trollish isn't always that. It is even more complex of a situation when there are many people with moderating power, who may all see things in different ways and all have varying levels of patience and varying thresholds of what they consider 'too far' -- and all the more in a religious setting where bannable offense isn't limited to abusive or inappropriate behaviour, but heretical ideas, which of course have to be defined by someone and agreed on. You want to foster discussion and not drive away everyone who has an opposing view, but you also want to be able to stay 'kosher' when 'kosherness' may not be easy to define or interpret.
I can see how the system you say is in place now can easily be abused ((in defense of op 3 actual trolls can overrun a room, right? Or even 1 person with a VPN and 3 logins...)) and I can also see why such a system was put in place.
Not complaining or anything, just rambling, and offering a bit of sympathy / empathy