The faith is dead without the works according to the faith.
Our dear brother James
13.For judgment is without mercy to him that hath showed no mercy: mercy glorieth against judgment. 14. What doth it profit, my brethren, if a man say he hath faith, but have not works? can that faith save him? 15. If a brother or sister be naked and in lack of daily food, 16. and one of you say unto them, Go in peace, be ye warmed and filled; and yet ye give them not the things needful to the body; what doth it profit? 17. Even so faith, if it have not works, is dead in itself. (James 2:13-17)
Our dear brother James
13.For judgment is without mercy to him that hath showed no mercy: mercy glorieth against judgment. 14. What doth it profit, my brethren, if a man say he hath faith, but have not works? can that faith save him? 15. If a brother or sister be naked and in lack of daily food, 16. and one of you say unto them, Go in peace, be ye warmed and filled; and yet ye give them not the things needful to the body; what doth it profit? 17. Even so faith, if it have not works, is dead in itself. (James 2:13-17)
If not, I believe they were not saved to begin with.
If you do not have the heart to help someone, that is not love > therefore not from God > therefore not saved.